Privacy Policy

1.Cross-Border Orders and Data Authorization
 Shopping on the official hyflowers website (www.hyflowers.com) indicates your consent to our collection, cross-border transmission, and use of your personal data. As a leading pioneer in premium cross-border floral services specializing in "Crafted in Shenzhen, Directly Delivered to Hong Kong", we eliminate all intermediary premium costs to pass on the "Highest Cost-Performance Value" to you. Your order details (including recipient name, HK shipping address, and contact number) will be securely processed for cross-border craftsmanship, customs declaration, and logistics coordination. We maintain strict access restrictions, and your data will solely be used to fulfill orders and provide member privileges.

2.Dedicated Delivery Fleet & Mandatory Third-Party Disclosures
To ensure that every floral layout receives the utmost care during cross-border transit, we operate "Our Dedicated Delivery Fleet with Specialized Personnel Handling". To facilitate seamless fulfillment, we may disclose indispensable customer or recipient details to necessary third parties (such as custom clearance agents, banking merchant gateways, or property management security desks) under strict confidentiality agreements.

3.Strict Prohibition of Commercial Exploitation
hyflowers will never sell, rent, or disclose your or the recipient's personal data to any third party for external commercial marketing purposes. Our "Attentive Customer Service Team, Always Standing By" ensures that our database remains locked and secure.

4.Anonymous Gifting & Liability Waiver (Core Business Protection)
Unless mandated by regulatory legal requirements, online payment verification protocols, or specific property security access laws in Hong Kong, customers retain the absolute right to send purchases as anonymous gifts to the recipient.

⚠️ Liability Disclaimer:
If anonymous shipping is requested, our team will strictly withhold the sender's identity from the recipient. However, if the recipient refuses to accept the package due to its anonymous nature, resulting in the degradation or wastage of the fresh perishables, no refunds or cancellations will be granted, and any corresponding losses shall be borne solely by the ordering customer.