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常見問題

How should I order flowers?

How can I pay?

Which areas do you provide delivery services to? How are shipping fees calculated?

How can I know if my order has been confirmed?

How can I modify or cancel my order?

Can I receive flowers or plants that are exactly the same as those in the picture?

What if the recipient is not at home or in the office?

Can I order multiple bouquets at once to be delivered to different Hong Kong addresses?

What delivery method do you use? Will the bouquet be damaged in transit?

Will delivery services be suspended during typhoons or severe rainstorms?

Are there any hidden fees at checkout?

What happens if the recipient cannot be reached on the delivery day?

Will you protect my identity if I request an "anonymous delivery"?

What happens if an incorrect delivery address was submitted?

How can I file a complaint if I discover a serious quality issue upon arrival?